To properly designate headings in your document, use the options in the Styles Box highlighted below.

screenshot of the Microsoft Word ribbon bar, with the Headings buttons highlighted

To properly add lists to your document, use the Bullet, List, or Multilevel List buttons highlighted below.

screenshot of the Microsoft Word ribbon bar, with the Lists buttons highlighted

Keep in mind these best practices for Headings and Lists:
  • Use properly formatted Headings to structure your documents and/or web pages (H1, H2, Normal, etc..).
  • Use either bulleted lists or numbered lists to group related items.
  • Always use the list button when making a list. Don't create lists with the number and letter keys.